This Refund & Cancellation Policy applies to all donations, event registrations and payments made through the our organisation website. Please read this policy carefully before making a payment.
As a non-profit organisation, donations received are utilised immediately towards our ongoing programmes. Hence, donations once made are generally treated as final and non-refundable.
In case of a genuine payment error — such as a duplicate transaction, incorrect amount charged, or a technical failure resulting in the amount being debited without the donation being recorded — you may request a refund by contacting us within 7 days of the transaction date.
For paid events, workshops or programmes organised by us, cancellation requests made at least 3 days prior to the event date may be eligible for a full or partial refund at the organisation's discretion. No refunds will be processed for cancellations made after this period or for no-shows.
In the rare event that we are required to cancel or postpone a programme or event, registered participants will be notified and offered either a full refund or the option to carry forward their registration to a rescheduled date.
Any transaction charges or fees deducted by the payment gateway or bank at the time of the original payment may not be refundable and could be adjusted from the refund amount.
For any refund or cancellation-related queries, please reach out to us via our Contact page with your payment details.
